I enjoy creating special, one of a kind designs for customers. Together we will work closely to bring your ideal piece to life. Every creation is unique and once the design is finalized the time frame to complete the piece will be agreed upon. A deposit of 50% is required once the design is approved.
Returns & Exchanges
If you are not fully satisfied with your purchase you may return it within 10 days of receipt. We can only accept items purchased through our site, if purchased at another location, please contact them for their specific return policies.
The piece must be unworn and in new condition for a refund. Once we receive the item and approve it for refund, your account will be credited the purchase amount minus shipping fees. Items that are returned after the 10 days will be issued a store credit minus the shipping fees.
• Custom and personalized orders are non-refundable and are not eligible for exchanges.
• All exchanges and retuns must be authroized prior to sending them to us. Contact us here.
All orders will ship via USPS First Class Mail. Every item is shipped in a paper jewelry box ready for gift giving. If you prefer your item to ship USPS Priority that is an option. International shipping is available, any custom fees or duties are the responsibility of the buyer. We are not responsible for damaged or lost packages during shipping. Insurance is recommended on orders over $100.
Many of the designs offered can be personalized. Please send us an email with your request an we will confirm if it is doable on the existing design. Personlized items can not be returned.
Hand Stamped and Etched Designs
Hand stamping lettering and design details is just one of many ways to customize a piece. The charm of this technique is that it isn't meant to be "perfect". As they are hand done and not with a machine.
Pieces that are etched are a more accurate way to represent ones personal handwriting, drawings or to replicate a certain font. These pieces though are still hand etched and not created by a laser or machine. So there are some slight variations at times in the process.
Life happens! Even though all of Leslie Ishihara's designs are intended to last generations, sometimes they need a little boost. Please send us an email at email@example.com
and we will address it. Please be sure to follow our tips on caring for your jewelry.
As with most jewelry, it is best to store pieces in a jewelry box or a sealed container, when not being worn. Sterling silver and other metals are prone to oxidation naturally. If you like the look, you can let it do it's thing! If you don't, you can use a jewelry polishing cloth to bring it back to the original finish. Everyone has a different body chemistry that reacts with metals and outside elements can alter those reactions. It is best to put on your jewelry after you have used lotions, hairsprays etc. as well as taking off your jewelry before showering, swimming, sleeping and exercising.